I can't login to your new site! I had an account on your old site and my email/password from that site won't work for your new site.
We apologize for any inconvenience; but our old site's user credentials were encrypted to the extent that we were unable to carry over account info from our old site to our new site.
We ask that you simply create a new account as if you were a new customer.
For your patronage and patience we will award you a 15% off coupon code. There is a coupon area on the shopping cart page where you will enter the code Q3E9DX and that will get you your discount.
Why can’t I reset my password through the “forgot your password?” link?
The email that is sent to you to reset your password only works once and the link in the email is only available to use for up to one hour. You will have to repeat the “forgot your password?” link process again if you have used the link already or you have waited more than one hour to use the link in your email.
What’s the easiest way to find a product on your site?
Try using our search bar! We are very proud to offer our customers a superior way to shop with one of the best search functions in the industry. Chances are, if you can’t locate a product through the search bar, we don’t have it in stock. If that is the case, give us a call (1.888.275.5111) or email us through the Contact Us page and we’ll get it for you!
How do I know if a certain product on your website is in stock and ready to ship?
As a rule of thumb, if you can add the product to your cart we have it in stock. Of course, there are exceptions to every rule but we have made these exceptions very apparent for our customers. On every product page, just to the right of the” Add To Cart” button, there is a red-colored text that will inform you of the product’s unique availability status:
1) Out of Stock (Notify me when available.) = This is a product we do stock, but we are currently out of. You can click on the mail icon/ “Notify me when available” link to have us automatically shoot you an email when the item becomes back in stock.
2) **Ships within 1 Business Day** = We have this product IN STOCK and it will ship out either the same day (if ordered before 10am CST) or the following business day.
3) Ships Within 1 to 2 Business Days. Please call for in-store pickup availability = This is a product that typically doesn’t sell often enough to regularly stock. This is a product that may rotate through our brick-n-mortar store, but there is also a possibility we have to get it from our local supplier. 99% of the time these products still ship out in 1 business day. We just want our local customers to give us a heads up if you are coming down for a product with this stock availability…we’d hate for you to spend your time on a wasted trip, although we’d love to see you.
4) Special Order - Ships within 5-6 business days - Note: This will delay your order's shipment until the product arrives at our shop. =This is a special order product only. We love being able to offer hard-to-find products to our customers; however, many of these items do require special ordering from our supplier, which means the product will take a little longer (usually 5-6 business days) before it ships out to you.
I don’t see what I want on your site; can you order it for me?
We have over 10,000 products in stock, ready to ship and we make every effort to carry the latest and greatest cycling components. However, stocking everything can be very difficult as there is tens of thousands, if not hundreds of thousands of unique bicycle products and components available today. We work with the greatest suppliers in the business and there is an excellent chance that (if it’s not already in stock or on its way) we can get what you’d like as quickly and timely as possible, and, for a fair price!
How do I convert Millimeters to Inches / Inches to Millimeters?
When converting from
Millimeters to Inches, you simply take the metric number (in
millimeters) and divide by 25.4
i.e. 245mm / 25.4 = 9.64"
If the measurement is in
cm, then add a zero to the end and do the same
i.e. 42cm = 420mm / 25.4 = 16.53"
convert Inches to Millimeters you multiple the decimal equivalent by
i.e. 1.125" x 25.4 = 28.57mm
How does your price match work?
On every product page there is a "Submit Price Match" button, just to
the right of the "Add To Cart" button, where you can submit a price from
one of our competitors.
price match request items must have the same exact specification as the
dealer to be matched. i.e. Manufacturer, Model, Color, Size, Material,
Our Price Match requires 8 bits of information. By filling out this
information accurately it helps us quickly review the request.
of match - We try our best to
match web prices, catalog prices and also coupons!
to match - this is the name
of the online dealer
page - Send us the exact url
page of the product you wish to match
to match - Let us know the
price that you want us to match
name - Helps us be personable
email - You will receive 2
emails throughout the price match process. One to let you know that
your price match was submitted successfully and the second letting you
know if the price match was approved or disapproved. We may offer you a
similar match option if we have coupons or free shipping offers that
the other dealer may not have
zip code - Sometimes dealers
will have shipping exclusions and this info helps us determine the
dealer's shipping rules
the following must be true -
We do not price match out of stock, auction sites, dealers outside the
USA or used items. By checking all of these boxes it helps you
understand our policy
If we do not have the item in stock, but it is listed on our site we can
still price match and order the item in for you.
If it is an item that we don't have in stock or on our site, please
contact us and we will do our best to stock that product for you.
All of our price matches are reviewed by humans right here in
Milwaukee, Monday-Friday, 10am-6pm CST. If you are submitting a price match
after-hours or Saturday/Sunday, your price match request will be
handled in the order it was received the following business
What restrictions do you have for your coupon use?
In regard to general coupons (i.e. Holiday sales, non-item specific sales); We only have two restrictions with those coupons.
We do not allow those coupons to be used for ANY Milwaukee Bicycle Co. products OR current model year Specialized Bicycles.
We reserve the right to cancel any order(s) that use a coupon for those two manufacturers, whether or not it is stated on the coupon banner or other description of the coupon.
Can I apply a coupon to a previous order?
Where can I find coupons for your site?
Typically you will find any running coupons on our main home page in one of rotating banners. There could be more secretive ones that a Google search may provide; but we do not guarantee that they will work, as they may be out of date.
Can I use a coupon on a special order?
Sorry; coupons are not allowed on special order items.
Can I use more than one coupon per order?
Unfortunately, no, we can only accept one promotional coupon per order. Choose wisely!
Why do I keep getting a strange error whenever I try to checkout?
We launched our new site less than a year ago and we understand that there still may be some slight hiccups in the system. If any sort of website error is affecting your benscycle.com shopping experience, please don’t hesitate to give us a call (1.888.275.5111) or email us. Also, if you could be so kind as to copy the error text and email it to us through the Contact Us page, we would very much appreciate it. Every bit of feedback helps to make our site run more smoothly and become more user-friendly.
What kind of payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express for US orders. In addition, we accept PayPal and Bank Transfer for US and International orders.
Contact Us for our Bank Transfer Information.
Paypal does not reflect the correct amount to be charged as was the total in my cart during checkout?
We are aware of this issue and are currently working to remedy the problem. Please be aware that the PayPal problem is a display-only issue and even though the price may be displaying differently in PayPal than in your cart, PayPal will only charge you the total from your checkout. We are very sorry for this inconvenience and hope to correct the problem soon.
How do I know if my order has shipped?
There is one surefire way to check the status of your order: simply log in to your account, go to “My Account,” and then “All Orders.” There you’ll see each order’s status visible in the 2nd column. If your order has shipped, the tracking number will show as a hyperlink to the appropriate shipping agent’s website to view the progress. In addition, we do send out an email letting you know when your order has shipped; that email will also include the shipping carrier and tracking number.
Why is the International Tracking Number for my package wrong? Why does it show the wrong name and address?
This is very common. Please be aware that USPS recycles tracking numbers. It will take one business day upon receiving your tracking email for the tracking number to update and accurately show the status of your package.
I received the the wrong item; how do I get this fixed?
If you have received a wrong item with your order, please contact us asap. Just click on the contact us link and choose a method of contact that suits you best.
We will send you out the correct item, plus a prepaid return label to send the wrong item back to us.
How do I return a product?
At benscycle.com we want you to be fully satisfied with your purchase, and to shop with us in the future. For this reason, we allow UNUSED product returns with their original packaging and documentation, for any reason up to 30 days after the purchase date.
Please go to your account and click on "Return Your Product", find your order, click on the "Request RMA" link and fill out the appropriate information. You will be given an RMA code and the ability to print our an RMA invoice for your return.
Return the product in its original box along with all documents and parts; please follow the RMA process and include a copy of your RMA invoice and/or write the RMA code on the box so we can process your return in a timely manner.
Returning your UNUSED product, you would need to pay for the returned shipping cost back to us.
**The RETURN/EXCHANGE POLICY does not apply to CUSTOM painted bike orders, or special orders. Please call us in these cases.
Special Orders, IF AUTHORIZED as returnable (please ask before you place a special order) will carry a 20% return fee if returned.
Can I exchange a product that I ordered?
Sorry; we do not do exchanges. If you ordered the wrong color, size, or etc., simply return the unused item, in the original packaging and order the correct item you need. We will credit your original payment method once we receive your return (See FAQ "How Do I Return a Product" Above).
How and when will I be refunded for a return?
As soon as we receive the product/s your credit card or paypal account will be credited, except for the initial shipping cost, unless the wrong product was shipped by benscycle.com. It can take up to one billing cycle for your credit to show up on your statement.
All return credit will be issued to the Credit Card used to make the purchase, or the Paypal account used to make the purchase.
If I return a product, do I have to pay for shipping?
Yes; to return your UNUSED product, you would need to pay for the returned shipping cost back to us. Unless benscycle.com sent you the wrong product; in this case we will send you a return label and shipping is on us.
You would need to return the product in its original box along with all documents and parts. In addition, you must include a copy of the invoice enclosed in the box, marked "Return".
Do you share any of my information with any other party?
Why should I sign up for your newsletter? You’ll probably email me twenty times a day.
We know what it is like to sign up for a company’s newsletter only to get your inbox slammed with a bunch of nonsense. If we would send you a newsletter once a week that would be a lot; the last thing we want to do is annoy our customers. So, as far as our newsletter, we’ll say this: if you do sign up, there will be plenty of exclusive coupons and deals sent to you.