Return Policy

Return Policy (PLEASE READ):

Returns:At benscycle.com we want you to be fully satisfied with your purchase, and to shop with us in the future. For this reason, we allow UNUSED product returns with their original packaging and documentation, for any reason up to 30 days after the purchase date.

Please go to your account and click on "Return Your Product", find your order, click on the "Request RMA" link and fill out the appropriate information. You will be given an RMA code and the ability to print our an RMA invoice for your return. Return the product in its original box along with all documents and parts; please follow the RMA process and include a copy of your RMA invoice and/or write the RMA code on the box so we can process your return in a timely manner. Returning your UNUSED product, you would need to pay for the returned shipping cost back to us.

**The RETURN/EXCHANGE POLICY does not apply to CUSTOM painted bike orders, or special orders. Please call us in these cases. Special Orders, IF AUTHORIZED as returnable (please ask before you place a special order) will carry a 20% return fee if returned.


Exchanges:Sorry; we do not do exchanges. If you ordered the wrong color, size, or etc., simply return the unused item and order the correct item you need. We will credit your original payment method once we receive your return (See Returns Above).

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will contact you immediately. We take pride in our large ON HAND stock; but sometimes the computer just doesn't work the way we like it too. In addition to our large 10,000+ item on hand inventory, we have the ability to order tens of thousands of other products not listed on our website. If there is something you've seen elsewhere and would like us to get it for you, just drop a line through one of the various methods on our contact us page!

Price Matching

We will try to meet or beat any competitors advertised price. This is not a guarantee, but will will try. Applies to in stock items only. Applies to USA online retailers only. Does not apply to Amazon or Ebay type auctions/ads. There is a "PriceMatch" option one every product page.

Information on Returns

Exchange/Returns: At benscycle.net we want you to be fully satisfied with your purchase, and to shop with us in the future. For this reason, we allow UNUSED product returns with their original boxes and documentation, for any reason up to 30 days after the purchase date.

To return your UNUSED product, you would need to pay for the returned shipping cost back to us. You would need to return the product in its original box along with all documents and parts. In addition, you must include a copy of the invoice enclosed in the box, marked "Return".

As soon as we receive the product/s your credit card or paypal account will be credited, except for the initial shipping cost, unless the wrong product was shipped by benscycle.net. It can take up to one billing cycle for your credit to show up on your statement.

All return credit will be issued to the Credit Card used to make the purchase, or the Paypal account used to make the purchase.

**The RETURN/EXCHANGE POLICY does not apply to CUSTOM painted bike orders, or special orders. Special Orders, IF AUTHORIZED as returnable (please ask before you place a special order) will carry a 20% return fee if returned.