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We apologize for any inconvenience; please insert the email you used for your account and choose the forgot your password link below. You will receive an email with a temporary password for your account. After you get back with the temporary password please go to your account and reset your password by either of the two links in your account. Thanks!
The email that is sent to you to reset your password only works once and the link in the email is only available to use for up to one hour. You will have to repeat the “forgot your password?” link process again if you have used the link already or you have waited more than one hour to use the link in your email.
Products
Try using our search bar! We are very proud to offer our customers a superior way to shop with one of the best search functions in the industry. Chances are, if you can’t locate a product through the search bar, we don’t have it in stock. If that is the case, give us a call (1.888.275.5111) or email us through the Contact Us page and we’ll get it for you!
As a rule of thumb, if you can add the product to your cart we have it in stock. Of course, there are exceptions to every rule but we have made these exceptions very apparent for our customers. On every product page, just to the right of the” Add To Cart” button, there is a red-colored text that will inform you of the product’s unique availability status:
Out of Stock (Notify me when available.) = This is a product we do stock, but we are currently out of. You can click on the mail icon/ “Notify me when available” link to have us automatically shoot you an email when the item becomes back in stock.
** Ships within 1 Business Day ** = We have this product IN STOCK and it will ship out either the same day (if ordered before 10am CST) or the following business day.
Ships Within 1 to 2 Business Days. Please call for in-store pickup availability = This is a product that typically doesn’t sell often enough to regularly stock. This is a product that may rotate through our brick-n-mortar store, but there is also a possibility we have to get it from our local supplier. 99% of the time these products still ship out in 1 business day. We just want our local customers to give us a heads up if you are coming down for a product with this stock availability…we’d hate for you to spend your time on a wasted trip, although we’d love to see you.
Special Order - Ships within 5-6 business days - Note: This will delay your order's shipment until the product arrives at our shop. =This is a special order product only. We love being able to offer hard-to-find products to our customers; however, many of these items do require special ordering from our supplier, which means the product will take a little longer (usually 5-6 business days) before it ships out to you.
We have over 10,000 products in stock, ready to ship and we make every effort to carry the latest and greatest cycling components. However, stocking everything can be very difficult as there is tens of thousands, if not hundreds of thousands of unique bicycle products and components available today. We work with the greatest suppliers in the business and there is an excellent chance that (if it’s not already in stock or on its way) we can get what you’d like as quickly and timely as possible, and, for a fair price!
When converting from Millimeters to Inches, you simply take the metric number (in millimeters) and divide by 25.4 i.e. 245mm / 25.4 = 9.64"
If the measurement is in cm, then add a zero to the end and do the same i.e. 42cm = 420mm / 25.4 = 16.53"
To convert Inches to Millimeters you multiple the decimal equivalent by 25.4 i.e. 1.125" x 25.4 = 28.57mm"
Alaska, Hawaii, Puerto Rico Oversized Shipping Notice
Please reach out when purchasing oversized items like bicycles, car racks or larger items as these for an accurate shipping cost.
Coupons
In regard to general coupons (i.e. Holiday sales, non-item specific sales); We only have a few restrictions with those coupons. We do not allow those coupons to be used for ANY Complete Bicycles, Bicycle Frames, Special order items, Gift Cards, Custom Wheel Builds, Certain Electronics or Oversized Items like Car Racks. We reserve the right to cancel any order(s) that use a coupon for these items whether or not it is stated on the coupon banner or other description of the coupon.
Certain brands may not allow the use of coupons on their products. These brands will not be discounted when a coupon is added to your cart.
Sorry; no.
Typically you will find any running coupons on our main home page in one of rotating banners. There could be more secretive ones that a Google search may provide; but we do not guarantee that they will work, as they may be out of date.
Sorry; coupons are not allowed on special order items.
Unfortunately, no, we can only accept one promotional coupon per order. Choose wisely!
Checkout
We launched our new site less than a year ago and we understand that there still may be some slight hiccups in the system. If any sort of website error is affecting your benscycle.com shopping experience, please don’t hesitate to give us a call (1.888.275.5111) or email us. Also, if you could be so kind as to copy the error text and email it to us through the Contact Us page, we would very much appreciate it. Every bit of feedback helps to make our site run more smoothly and become more user-friendly.
We accept Visa, MasterCard, Discover, and American Express for US orders. In addition, we accept PayPal and Bank Transfer for US and International orders. Contact Us for our Bank Transfer Information.
Shipping
There is one surefire way to check the status of your order: simply log in to your account, go to “My Account,” and then “All Orders.” There you’ll see each order’s status visible in the 2nd column. If your order has shipped, the tracking number will show as a hyperlink to the appropriate shipping agent’s website to view the progress. In addition, we do send out an email letting you know when your order has shipped; that email will also include the shipping carrier and tracking number.
Order Issues
If you have received a wrong item with your order, please contact us asap. Just click on the contact us link and choose a method of contact that suits you best. We will send you out the correct item, plus a prepaid return label to send the wrong item back to us.
Returns
At benscycle.com we want you to be fully satisfied with your purchase, and to shop with us in the future. For this reason, we allow UNUSED product returns with their original packaging and documentation, for any reason up to 30 days after the purchase date. Returning your UNUSED product, you would need to pay for the returned shipping cost back to us. **The RETURN/EXCHANGE POLICY does not apply to CUSTOM painted bike orders, or special orders. Please call us in these cases. Special Orders, IF AUTHORIZED as returnable (please ask before you place a special order) will carry a 20% return fee if returned.
Sorry; we do not do exchanges. If you ordered the wrong color, size, or etc., simply return the unused item, in the original packaging and order the correct item you need. We will credit your original payment method once we receive your return (See FAQ "How Do I Return a Product" Above).
As soon as we receive the product/s your credit card or paypal account will be credited, except for the initial shipping cost, unless the wrong product was shipped by benscycle.com. It can take up to one billing cycle for your credit to show up on your statement. All return credit will be issued to the Credit Card used to make the purchase, or the Paypal account used to make the purchase.
Yes; to return your UNUSED product, you would need to pay for the returned shipping cost back to us. Unless benscycle.com sent you the wrong product; in this case we will send you a return label and shipping is on us. You would need to return the product in its original box along with all documents and parts. In addition, you must include a copy of the invoice enclosed in the box, marked "Return".
Privacy
We do not share ANY of your information with ANYONE for any purpose other than getting your package delivered to you. Your privacy is as important to us as it is to you. For a detailed explanation of this please read our Privacy Policy.
We know what it is like to sign up for a company’s newsletter only to get your inbox slammed with a bunch of nonsense. If we would send you a newsletter once a week that would be a lot; the last thing we want to do is annoy our customers. So, as far as our newsletter, we’ll say this: if you do sign up, there will be plenty of exclusive coupons and deals sent to you.
