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WARRANTY POLICY
Warranty Policy (Applies to ORIGINAL OWNER Only)
All parts need to be installed by a professional mechanic for warranty activation. Be prepared to verify installation with original receipt from your shop; receipt must contain a printed header with the shop’s name, address and phone # for verification. Ben's Cycle and the Milwaukee Bicycle Co. stand behind every product we offer.
All NON-Milwaukee branded products…
from Ben’s Cycle are warrantied according to specific manufacturer’s terms. Most manufacturers’ warranty terms cover manufacturer defects for a period of one year from the date of purchase unless stated differently from the manufacturer (see manufacturers’ website or contact them directly for complete details). For products under warranty, the owner is responsible for freight to Ben's Cycle and the Milwaukee Bicycle Co. and all related customs, taxes, tariffs, insurance, etc. Ben's Cycle and the Milwaukee Bicycle Co. is responsible for the freight charges only for return of the equipment from Ben's Cycle/ Milwaukee Bicycle Co. to the owner.
Ben's Cycle and the Milwaukee Bicycle Co. strongly recommend all equipment be returned in its original packaging.
All Milwaukee Bicycle Co. products…
are warrantied against defects in material and workmanship for a period of one year from the date of shipment. (Milwaukee branded, Waterford manufactured framesets however, carry a 3 year warranty against defects in material and workmanship, and the Milwaukee Bruiser carries a limited lifetime warranty against defects in material and workmanship.
During the warranty period, Ben's Cycle and the Milwaukee Bicycle Co. will repair or replace products at its own option that prove to be defective. Repairs are warrantied for the remainder of the original three year warranty or a 90 day extended warranty, whichever is longer. Repair or replacement of the product is the sole remedy under this warranty.
For products under warranty, the owner is responsible for freight to Ben's Cycle and the Milwaukee Bicycle Co. and all related customs, taxes, tariffs, insurance, etc. Ben's Cycle and the Milwaukee Bicycle Co. is responsible for the freight charges only for return of the equipment from Ben's Cycle/ Milwaukee Bicycle Co. to the owner.
Ben's Cycle and the Milwaukee Bicycle Co. strongly recommend all equipment be returned in its original packaging.
Limitation Of Warranty
The warranty does not apply to any part of a product that has been installed, altered, repaired, or misused in any way (including, but not limited to - accident, misuse, neglet, abuse or improper maintenance) that, in the opinion of Ben's Cycle and the Milwaukee Bicycle Co., would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Ben's Cycle and the Milwaukee Bicycle Co.
The warranty does not apply to normal wear and tear of any product or the failure of the customer to provide regular maintenance of a product. In other words, the warranty will NOT cover the damages to any product after a period of normal use. In addition, the warranty will not cover the damages to any product due to the failure of the customer to provide regular maintenance to that product (ie. regular greasing and tightening). The warranty does not apply to paint or other normal “wear and tear” items such as seats, grips, tires, tubes, cables, brake pads, chains....
The warranty does not apply to any products or parts where the serial number or the serial number of any of its parts has been altered, defaced, or removed.
The warranty does not cover damage or loss incurred in customer transportation of the product.
The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Ben's Cycle and the Milwaukee Bicycle Co., such as lightning or other natural and weather related events or wartime environments.
The warranty does not cover any labor involved in the removal and/or reinstallation of warrantied equipment or parts on site, or any labor required to diagnose the necessity for repair or replacement.
The warranty does not cover any shipping whatsoever.
A Final Note About Frame Care…
It is recommended and even strongly advised that any steel frame (including ours) is disassembled once a year to have the inside of the frame re-coated with "Frame Saver". Since steel is a ferrous metal, it will corrode (rust) and will slowly deteriorate your frame over time if this is not done. We frame save every frame prior to shipment (you'll notice a oily tar coming from the bottom bracket, head tube area or drain holes) and this treatment typically lasts around 2 years. But if you ride your bikes like we do, in all of nature's elements we recommend re-coating every year just to be safe. Rust is not covered under our warranty and it is up to you to take good care of your Milwaukee bicycle.
